Refund policy

General Eligibility

Items must be unused, unworn, unwashed, in original packaging with all tags attached, and accompanied by the original invoice.

Requests must be submitted within 7 days of delivery along with clear product photos.

Non-eligible items: Sale/discounted items, customized or altered products, damaged items due to misuse, replacement orders, and product changes.

Exchange Policy
Valid Reasons: Size issues, wrong item received, or manufacturing defects.

Process:
Contact customer support via WhatsApp (+92 306999956) with your order number, item details, and photo proof.

Once approved, place a new order for the replacement item.
Our courier partner will handle the swap at delivery (a doorstep pickup fee of Rs. 250 applies).

Note: For exchanges involving 5+ items, orders above Rs. 8000, or specific cases, items must be shipped back for inspection before the replacement is dispatched.

Refund Policy
Valid Reasons: Incorrect item received or manufacturing defects only.

Process:
Request approval via WhatsApp (+92 306999956) with order details and photos within 7 days.

Upon approval, ship the item back at your own expense within 7 days.
All returns undergo quality inspection; approved refunds are processed within 7–10 business days via Bank Transfer, JazzCash, EasyPaisa, or Store Credit.
International Orders

Exchanges: Not available.

Refunds: Allowed for eligible issues. Customer covers return shipping. Shipping costs, customs duties, and taxes will be deducted from any refund amount.

Important Guidelines & Fraud Prevention
Prior Approval Required: Unapproved returns or self-sent packages will not be accepted.
Returned items are verified against order records; fraudulent activity will result in account blacklisting.